FAQ

Servicio al cliente En la esquina inferior derecha de la página web es el botón que le permitirá traducir el sitio a otro idioma un Google Translate.

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Can I translate your website into another language?

YES! At the bottom right corner of the website is a Google Translate button which will allow you to translate the site into another language.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Review High Water Use or call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call your property 's management office and report low pressure for your home.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water, contact your local municipal supplier for more information.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. Contact the your water utility for more information.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater. Contact your property manager.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Log-in to your account and reveiw recent payment activity, or call our office and we will help you solve the problem.

Why is my water turned off ?

Contact your property manager, there maybe a plumbing repair that requires your water to be temporarily off.